Classifieds

Client Care Representative

Job Posting: Veterinary Receptionist (Client Care Representative)
Location: Saint John, NB
Job Type: Full-time
Shift: Rotational shift work, with 12-hour shifts (4 on, 4 off)

About Us:

At Port City Emergency Veterinary Hospital we ensure that the wellbeing of owners and their pets, is always our number one priority. Our team is committed to creating a welcoming, compassionate environment for every client and pet that walks through our doors. We are currently looking for a friendly, organized, and dedicated Veterinary Receptionist (Client Care Representative) to join our front desk team!

Position Overview:

As a Veterinary Receptionist, you will be the first point of contact for clients, ensuring that every visit to our clinic is a positive and smooth experience, even during difficult situations. You will handle a variety of administrative tasks while maintaining a calm,
professional, and friendly demeanor. The ideal candidate will be a people person with excellent communication skills, multitasking ability, and a love for animals.

Key Responsibilities:

• Greet clients and their pets with a warm, friendly attitude and provide exceptional customer service.
• Relay messages in a timely and professional manner, this includes answering client questions, with consultation with a Registered Vet Technician.
• Answer phone calls, schedule appointments, and manage patient intake and discharge.
• Explain fees and charges to clients in a clear and transparent manner.
• Ensure the waiting area is clean, comfortable, and organized for clients and their pets.
• Inform and assist clients with financing and insurance options.
• Process client payments, including invoicing, billing, and insurance submissions.
• Maintain accurate and up-to-date client and pet records in the practice management system.
• Ensure compliance with clinic policies, procedures, and confidentiality standards.

Qualifications:

• Previous experience in a veterinary or customer service environment is preferred but not required.
• Excellent communication skills, both in person and on the phone.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to remain calm and composed in a fast-paced or high-pressure environment.
• Strong attention to detail and ability to maintain accurate records.
• Ability to handle sensitive or emotional situations with empathy and professionalism.
• High school diploma or equivalent; additional education or certifications are an asset.

Benefits:

• Competitive salary based on experience.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Continuing education opportunities.
• Employee discounts on veterinary services and products.
• A supportive and collaborative work environment.

How to Apply:

Please send your resume, along with a cover letter detailing your experience and interest in emergency veterinary medicine, to bryanna@portcityevh.ca.